Returns & Exchanges
Returns & Exchanges
A clear path when your celebration plans change.
Party details can shift. If you need help with a return or exchange request, contact Fetoria with your order information so we can review the item, its condition and the next available step with you.
Before You Start
Keep the order details together.
To help us review your request efficiently, keep your order information, the item you received and its original packaging together until you have contacted our support team.
Please avoid sending anything back before receiving return or exchange instructions from Fetoria. The appropriate next step can depend on the specific product, its condition and the circumstances of your order.
Simple Process
How to request support
Use the steps below to keep your return or exchange request organized without interrupting the rest of your event planning.
Gather your order details.
Have your order information ready and identify the specific party item you would like us to review.
Keeping packaging and product details together can make the review easier.
Contact Fetoria first.
Send us the details of your request before shipping anything. Our team will review the information and explain the next applicable step.
Use the Contact page or email info@fetoria.lat for order support.
Follow the confirmed instructions.
If a return or exchange can move forward, use the instructions provided for your specific order and item.
Do not send an item back to an unconfirmed address or without support instructions.
Product Care
Protect the details while your request is reviewed.
Party supplies can include delicate finishes, coordinated paper pieces and small accessories. Keep each item organized so its condition is easy to assess.
Table & Cake Details
Keep small pieces together.
Candles, toppers, napkins, cups and coordinated table accents are easiest to review when their components and packaging remain together.
Avoid mixing parts from different products while your request is open.
Decor & Accessories
Pause setup if there is an issue.
If you notice a concern before using a decoration, backdrop, balloon accessory or party detail, keep the item in its current condition while you contact us.
Photos and clear product details may help us understand what happened.
Coordinated Sets
Keep matching items grouped.
For coordinated celebration pieces, keep matching colors, sets and accessories together so the request can be reviewed as accurately as possible.
Retain the packaging and included pieces until support confirms the next step.
Return Review
What we may need to review
Because party supplies vary in format and condition after handling, Fetoria reviews requests using the information available for the specific item and order.
- Your order details and the item involved.
- The product condition and whether it has been used or altered.
- The original packaging and included components when available.
- Clear information about the issue or reason for the request.
Exchange Review
Planning around an event date
If your request is connected to an upcoming celebration, contact us as early as possible. An exchange request may depend on the item, order circumstances and available next steps.
- Share your event timing when it is relevant to the request.
- Do not rely on an exchange until it has been confirmed.
- Keep replacement planning separate from items already in use.
- Allow time for support to review your order information.
Helpful Answers
Return & exchange questions
These answers explain how to prepare a request without adding unconfirmed rules or timelines to your order.
Should I send my item back immediately?
No. Contact Fetoria first and wait for instructions that apply to your order before sending anything.
What information should I keep?
Keep your order details, product packaging and the item itself together until your request has been reviewed.
Can I ask about an exchange?
Yes. Contact support with the item and order details so the available next step can be reviewed for your situation.
What if my celebration date is close?
Tell us the relevant timing when you contact support. Avoid assuming a replacement or exchange is confirmed until you receive instructions.
Need Order Help?
Send us the details and we will help you understand the next step.
For a return or exchange question, include the order information and a concise description of the item or concern. Fetoria shipping information remains 3–5 business days for applicable orders.